Customer Support Specialist

2 days ago

Exmouth, Devon, United Kingdom Cooper Golding Full time £27,000 - £30,000
Job Title: Customer Support Specialist

About the Role:

We are seeking a highly motivated and ambitious individual to join our team as a Customer Support Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our trade customers.

Key Responsibilities:

- Provide expert advice and guidance to customers on our products and services
- Develop and maintain strong relationships with customers to drive sales and growth
- Stay up-to-date with product technology and regulations to identify training needs
- Support colleagues in resolving customer complaints and addressing stock shortages
- Attend supplier training and in-house product training to develop product knowledge

What You Will Get in Return:

- Company Perks, a national scheme for retailer discounts
- Holiday entitlement, 30 days including Bank Holidays
- Maternity/Paternity Pay, after qualifying period and terms
- Life Assurance, x3 Annual Salary
- Pension (Scottish Widows), 4% Company, after qualifying period
- Staff Discount, after qualifying period
- Training and career progression

About Us:

We are proud to be working with an independent merchant in the South of England, operating through five core divisions (Build, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products with over multiple sites across the UK.

Requirements:

- Experience in the kitchen/bathroom, plumbing and heating trade with an understanding of products, services, and market trends
- Strong background in customer relationship management, developing true partnership approaches, and providing excellent product advice

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