Customer Support Specialist

4 weeks ago

Exmouth, Devon, United Kingdom Cooper Golding Full time £27,000 - £30,000
Trade Counter Role

We are seeking a skilled and motivated individual to join our team as a Trade Counter Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our trade customers.

Key Responsibilities:
  • Provide expert advice and guidance to customers on our products and services
  • Develop and maintain strong relationships with customers to drive sales and growth
  • Work closely with colleagues to ensure seamless customer service and support
  • Stay up-to-date with product knowledge and market trends to provide informed advice to customers
  • Contribute to the development of sales strategies and initiatives to drive business growth
What You Will Get:
  • Competitive salary and benefits package
  • Opportunities for career progression and professional development
  • Collaborative and dynamic work environment
  • Discounts on company products and services
  • Training and support to help you succeed in your role

We are proud to be working with an independent merchant in the South of England, operating through five core divisions (Build, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products with over multiple sites across the UK.

This role is ideal for an ambitious and career-driven individual who is eager to bring fresh ideas and create a thriving department.

Experience in kitchen/bathroom, plumbing and heating sector, with an understanding of products, services, and market trends will help you inspire and motivate employees to maximize sales and margins while fostering strong customer relationships.

Offer flexible service, both on-site and at customers' homes. Drive sales through quotation follow-ups, promotional selling, and telephone marketing. Stay updated on product technology and regulations, identifying training needs. Support colleagues in resolving customer complaints. Address stock shortages and ensure prompt, polite telephone service. Attend supplier training and in-house product training to develop product knowledge. Be flexible in assisting management with overtime requests.

What you will get in return:

  • Company Perks, a national scheme for retailer discounts.
  • Holiday entitlement, 30 days including Bank Holidays.
  • Maternity/Paternity Pay, after qualifying period and terms.
  • Life Assurance, x3 Annual Salary.
  • Pension (Scottish Widows), 4% Company, after qualifying period.
  • Staff Discount, after qualifying period.
  • Training and career progression.

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