IT Support Specialist

2 months ago

Exmouth, Devon, United Kingdom GBA5 EntServ UK Limited Full time

Job Summary:

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at GBA5 EntServ UK Limited. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide comprehensive technical support to clients, including troubleshooting, maintenance, and repair of desktops, laptops, and other IT equipment.
  • Work closely with clients to understand their technical requirements and provide tailored solutions to meet their needs.
  • Collaborate with internal teams to ensure seamless delivery of IT services and support.
  • Develop and maintain knowledge of new technologies and trends to stay up-to-date with the latest IT advancements.
  • Contribute to the development of technical documentation and knowledge base articles to support the team.
  • Participate in on-call rotations to provide 24/7 support to clients.
  • Stay up-to-date with industry standards and best practices to ensure compliance and quality of service.

Requirements:

  • 3+ years of experience in a desktop support role, with a strong background in troubleshooting and resolving complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Proficiency in Windows 10 and Microsoft Office 365, with experience in supporting legacy Windows operating systems.
  • Knowledge of network infrastructure, including switches, routers, and APs.
  • Experience in supporting server hardware, including racking and providing hands-on support.
  • Printer hardware knowledge and experience in supporting network printers.
  • ITIL knowledge and experience in working in a highly regulated environment.

What We Offer:

  • A comprehensive training program to develop your technical skills and knowledge.
  • A competitive salary and benefits package, including flexible benefits and a discount store for purchasing gift cards and other perks.
  • A dynamic and supportive work environment, with opportunities for career growth and development.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace culture.

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