Field Service Engineer

6 days ago

London, Greater London, United Kingdom 00191 Leidos Security Detection & Automation U.K. Ltd. (SDS UK) Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Leidos Security Detection & Automation U.K. Ltd. (SDS UK). As a Field Service Engineer, you will be responsible for providing technical support and maintenance for our complex airport security systems.

Key Responsibilities:
  • Install, maintain, troubleshoot, and repair a wide variety of airport passenger and baggage security systems.
  • Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
  • Provide customer training assistance on installed systems and equipment.
  • Adhere to Leidos published maintenance and radiation survey checklists and procedures.
  • Report design, reliability, and system bugs to technical support.
  • Report designated Quality issues (CAR) using Leidos Quality system.
  • Follow down machine escalation protocol to ensure timely resolution of system failures.
  • Prepare RMA repairable/returnable parts for shipment and return to identified defective location.
  • Exercise judgment within broadly defined policies and procedures in selecting methods, techniques, and evaluation criterion for obtaining results.
  • Assume responsibility for continued customer satisfaction and coordinate all activities with the customer.
Requirements:
  • Mechanical or electrical engineering, equivalent military training, or certified aircraft maintenance background.
  • At least 3 years prior relevant field service experience, preferably in an integrated systems technologies environment.
  • Prior experience in X-ray or computed tomography technologies, especially in the airport security environment, is a significant plus.
  • Experience maintaining and supporting large, complex, electromechanical systems.
  • Computer experience is required. Linux and Unix is preferable.
  • Must be proficient in the use of test equipment (DVM) and experience with High Voltage and X-ray producing equipment a plus.
  • Must have good customer skills and the ability to work under pressure.
  • Must be self-starter, work well without supervision, and accept responsibility.
  • Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.
  • Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.
  • Maintain professional appearance as prescribed by the Company.
  • Must be able to travel both domestic and international locations.
  • Must work well without supervision and accept responsibility for timely completion of assigned work.
  • The candidate must be able to lift/carry a minimum of 25 kgs.
  • The candidate must be able to push/pull 90kgs.
  • Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur.
  • Must be able to work safely in environments where high temperature, humidity, noise, and industrial equipment risks are present.

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