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Field Service Engineer

2 months ago

London, Greater London, United Kingdom Expert Executive Recruiters (EER Global) Full time

Job Title: Field Service Engineer

Job Summary:

Expert Executive Recruiters (EER Global) is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will provide technical support and maintenance services to our clients, ensuring the optimal performance of their medical devices.

Key Responsibilities:

  • Provide remote and on-site technical support to clients, including troubleshooting, field installations, and corrective maintenance.
  • Perform global field installations and repairs, monitor and schedule preventive maintenance on all direct customer devices.
  • Test software updates and conduct regression testing.
  • Manage department's knowledge base and documentations, interfacing with production, and coordinate continuing education with Technology Group.
  • Domestic and international travel (20-40%).

Requirements:

  • At least two years' experience in a field engineer, customer engineer, technical support, help desk, or customer service role.
  • 2+ years of experience with Linux OS.
  • Basic network concepts understood (DHCP, DNS, IPv4).
  • Computer, electronics, and optics troubleshooting and repair.
  • ADV: Experience with SQL, Python, C, or C++.
  • ADV: Experience with medical devices, robotics, or semi-conductors.

About Us:

Expert Executive Recruiters (EER Global) is a leading executive search firm specializing in the placement of top talent in the medical technology industry.