Supporter Engagement Assistant

6 days ago


London, Greater London, United Kingdom Crisis UK Full time
About the Role

Crisis UK is a national charity dedicated to ending homelessness. We are seeking a highly skilled and enthusiastic individual to join our Fundraising Department as a Supporter Engagement Assistant.

Key Responsibilities
  • Deliver exceptional customer service to supporters and members of the public through various channels, ensuring a memorable experience and adding value to every interaction.
  • Handle inbound contacts, resolving issues and improving the supporter journey, particularly related to our website.
  • Work collaboratively with the team to identify and address areas for improvement, ensuring the supporter's voice is heard and at the heart of our fundraising and decision-making.
Requirements
  • Experience working in telephone and email-based roles in supporter care or customer service.
  • Ability to organize workload, maintain high output and accuracy, and handle complaints with confidence.
  • Proactive and collaborative approach to work, with strong critical thinking and problem-solving skills.
  • Flexibility and ability to adapt quickly to changing priorities.
What We Offer
  • A dynamic and ambitious team environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including pension scheme, annual leave, and wellbeing leave.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and supports all staff.


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