Cafe Operations Manager

3 weeks ago

Great Harwood, Lancashire, United Kingdom Tesco Full time
About the Role
We're seeking a skilled Team Leader to join our Cafe team, where a dynamic and fast-paced environment awaits. With a passion for delivering exceptional customer service, a proactive approach, and excellent collaboration skills, you'll play a key role in maintaining operational and safety standards.
As a Team Leader, you'll have the opportunity to develop and grow with our team, taking on a wide range of responsibilities. From supporting the Cafe Manager to meeting business and financial goals, to coaching and developing team members, to leading by example with impeccable customer service.
We offer a range of benefits, including flexible working options, development and training tailored to your needs, and opportunities to progress. Plus, you'll be part of an inclusive workplace where you can be your best self.

Key Responsibilities
Your key responsibilities will include:
  1. Maintaining operational and safety standards.
  2. Ensuring all food safety and hygiene regulations are met and followed.
  3. Leading by example and providing an excellent customer experience.
  4. Opening and closing the cafe and overseeing full operations in the Manager's absence.
  5. Recognising and celebrating team members for providing excellent service.
  6. Learning our menu inside out and helping the team to do the same.
  7. Boosting sales by ensuring everyone is in the right place at the right time.
  8. Delivering Health & Safety and Food Safety training for team members.
  9. Supporting the Cafe Manager with colleague coaching and development.
  10. Seeking ways to constantly improve our service for customers.
  11. Promoting an inclusive environment where colleagues feel respected, valued, and safe.


What You'll Need
To be successful in this role, you'll need:
  1. A background in hospitality, with Team/Shift Leader experience.
  2. A passion for providing excellent customer service.
  3. Health & Safety and Food Safety knowledge.
  4. Effective communication skills.
  5. Ability to multitask and adapt to changing priorities.
  6. Confidence using your initiative to improve ways of working.


What's in it for You
Alongside a fantastic work-life balance, we offer excellent benefits that make The Cafe a great place to work. These include:
  1. Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
  2. Request flexible working from day one.
  3. Retirement savings plan.
  4. LifeAssurance.
  5. Access to free wellbeing services with a range of resources to support your mind, body, and life.
  6. An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
  7. Uniform provided and policies to support you for all of life's moments, big and small.
  8. Holiday starting at 28 days (Including Bank Holidays).
  9. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.


About Us
With 316 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same. Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.
We are proud to have an inclusive culture at Tesco Cafe where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

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