Patient Services Director

4 weeks ago


Macclesfield, Cheshire East, United Kingdom Spire Healthcare Full time

Patient Services Director

Spire Healthcare is seeking an experienced Patient Services Director to lead our administration, customer-facing, and service functions at our Macclesfield hospital.

The successful candidate will provide clear, professional leadership and ensure that key stakeholders are fully supported across all administration, customer-facing, and service functions.

Key responsibilities include:

  • Providing clear leadership in the operation and delivery of all administration functions, including Reception areas, Ward Administration, Medical Records, and Medical Secretaries.
  • Improving operational processes and ensuring regulatory changes are effectively implemented across departments.
  • Developing strong and effective communication channels throughout administration departments.
  • Monitoring team service levels and adjusting resource allocation as required to meet business demands.

Requirements include:

  • Good standard of secondary education with demonstrable literacy, numeracy, and IT skills.
  • Track record of successful people and process management, ideally in a multi-functional environment.
  • Relevant supervisory qualification and previous experience working in the healthcare industry or a similar customer-oriented organisation.
  • Demonstrated ability in problem-solving and process improvement skills.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional development.

Our values include driving clinical excellence, doing the right thing, caring is our passion, keeping it simple, delivering on our promises, and succeeding and celebrating together.



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