Property Manager Director

3 days ago

Macclesfield, Cheshire East, United Kingdom Premier Estates Limited Full time

About the Role

We are seeking an experienced Property Manager Director to join our team at Premier Estates Limited. As a key member of our management team, you will be responsible for ensuring the effective operational management of our residential portfolio, including line managing, training, and advising Development Managers and site-based staff in their duties.

Key Responsibilities

  • Portfolio Management
    • Ensure that correspondence, emails, and telephone calls are responded to within the timeframes set out within the Customer Service Charter.
    • Liaise with RMC directors, RAs, residents, contractors, and third parties regarding proactive and reactive maintenance, and regarding any other important matters.
    • Monitor the performance of regular routine contractors, taking necessary action where contractor efforts are lacking.
    • Recognize, log, monitor, and complete insurance claims, liaising with all necessary parties throughout.
    • Plan, specify, tender, and oversee cyclical maintenance projects, major repairs, and routine contracts, monitoring through to completion and liaising with all necessary parties throughout.
    • Be familiar with and be able to interpret individual leases and transfer agreements, and be able to confidently provide advice accordingly.
    • Assist in the audit of service charge accounts at scheme financial year end, ensuring accuracy, and liaising with RMCs, RAs, and clients as required during the approval process, always recognizing the associated legislative time constraints.
  • Management of Development Managers and Site-Based Staff
    • Provide support, advice, and training to Development Managers and site-based staff within the team.
    • Ensure that all Property Management duties and general duties undertaken by Development Managers and site-based staff are done in a compliant and effective manner, reacting to deviations from expectation and liaising with the Associate Director accordingly.
    • Assist with the implementation of training for procedures as required, in consultation with the Associate Director.
    • Ensure Development Managers and site-based staff are motivated and managed to ensure effective operational performance, time, and task management, and effective communications.

Requirements

  • Experience in property management, with a strong understanding of residential estate management principles and practices.
  • Proven ability to manage a team of Development Managers and site-based staff, with experience in line management, training, and advising.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, contractors, and other stakeholders.
  • Strong problem-solving and analytical skills, with the ability to interpret and apply complex legislation and company policies.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Highly organized and able to prioritize tasks effectively, with a strong attention to detail.

Benefits

  • Home-based working
  • Day off on your birthday
  • Free staff events
  • Westfield Health cash back plan, with surgery options
  • 25 days holiday, plus the option to buy extra holiday
  • Christmas closure

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