Accommodation Specialist

6 days ago


Gloucester, Gloucestershire, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly motivated and detail-oriented Accommodation Advisor to join our team at Howden Group Holdings. As an Accommodation Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our clients receive the best possible advice and service relating to their insurance needs.

Key Responsibilities
  • Policy Renewal Management: Research and communicate up-to-date policy renewal information to clients, ensuring they receive the most appropriate advice and service.
  • Business Retention: Retain existing business at policy renewal either with existing insurers or alternative options.
  • Client Support: Contact clients who have cancelled a policy or are in default and work to resolve any issues to keep their policy or convert into new sales.
  • Compliance and Regulatory Principles: Champion and drive a strong culture of compliance and regulatory principles, such as Treating Customers Fairly (TCF).
  • Personal Development: Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, and act in accordance with current regulatory procedures.
What We Offer

We value diversity and are committed to providing reasonable accommodations to ensure that our positions align well with your needs. We offer flexible working arrangements, including full-time and part-time opportunities, and a supportive work environment that encourages professional growth and development.



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