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Tour Operations Specialist
2 months ago
Travel Specialist
This is a unique opportunity for an experienced travel professional to join our team at C&M Travel Recruitment in a home-based role. As a Travel Specialist, you will be supporting travel agents and direct customers with booking holidays predominantly to Latin America. You will ideally have some knowledge of the region, but full training will be given to an experienced travel consultant with a background in retail travel or tour operations.
Key Responsibilities:- Dealing with incoming enquiries from travel agents and direct clients, taking full responsibility from initial contact, through to pre-departure and post-sales stages, with support from operations teams where appropriate.
- Building travel itineraries around flights, accommodation, tours, and ground arrangements.
- Preparing appealing and accurate quotations.
- Providing excellent service while building relationships with agents and customers.
- Supporting operations teams with ad hoc administrative duties.
- Attending travel events on an ad hoc basis.
- Experience of working as a Travel Consultant for a travel agent or tour operator.
- Proven travel sales success.
- Strong worldwide destination knowledge, with some knowledge of Latin America being beneficial but not essential.
- Exceptional customer service skills and the ability to build strong professional relationships with agents.
- Friendly, personable nature with a genuine desire to help.
- Excellent accuracy and attention to detail.
- Excellent standard of spoken and written English.
- Proficient in Microsoft Office software (Word, Excel, Outlook).
- Salary is £26-30k plus incentives following a successful 6-month probation.
- Hours of work are Monday to Friday 9 to 5.30.
- This is a home-based role, but you must be able to attend team meetings in Gloucestershire approximately 8 times per year.
- 20 days holiday plus bank holidays.
- 1 x fam trip per year following probation period.
- Discounted holidays.
