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Reception Support Specialist

2 months ago


Neath, Neath Port Talbot, United Kingdom Itec Skills and Employment Full time
Job Summary

We are seeking a highly organized and detail-oriented Reception Administrator to join our team at Itec Skills and Employment. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our reception area.

Key Responsibilities
  • Provide excellent customer service to visitors, clients, and colleagues, responding to queries and resolving issues in a professional and courteous manner.
  • Manage incoming and outgoing correspondence, including emails, letters, and packages, ensuring timely and efficient processing.
  • Maintain a clean and organized reception area, including the front desk, waiting area, and surrounding offices.
  • Perform general administrative tasks, such as data entry, filing, photocopying, and faxing, as required.
  • Assist with the coordination of meetings, appointments, and events, ensuring seamless communication and logistics.
  • Support the learner allowance process, ensuring accurate and timely processing of claims.
  • Receive and direct visitors, clients, and colleagues, providing a warm and welcoming experience.
  • Collaborate with the team to achieve administrative goals, sharing knowledge and expertise to drive success.
Requirements
  • Minimum two GCSEs in Maths and English (Grade C and above).
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, clients, and visitors.
  • Highly organized and efficient, with a keen eye for detail and a proactive approach to problem-solving.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficient in Microsoft Office and other administrative software, with a willingness to learn new systems and technologies.
About Itec Skills and Employment

Itec is an Employee-Owned organisation, passionate about our people and collaborative in the way we work. We are a leading provider of work-based learning programmes, committed to delivering exceptional results and making a positive impact in our community.

As an Employee-Owned business, our people are our main asset, and everyone has a say in the direction that the business is heading. As a valued employee owner, you will be entitled to receive a range of corporate benefits, including a contributory pension scheme, annual bonus, life assurance, and personal development opportunities.