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Reception Support Specialist
2 months ago
We are seeking a highly organized and detail-oriented Reception Administrator to join our team at Itec Skills and Employment. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our reception area.
Key Responsibilities- Provide excellent customer service to visitors, clients, and colleagues, responding to queries and resolving issues in a professional and courteous manner.
- Manage incoming and outgoing correspondence, including emails, letters, and packages, ensuring timely and efficient processing.
- Maintain a clean and organized reception area, including the front desk, waiting area, and surrounding offices.
- Perform general administrative tasks, such as data entry, filing, photocopying, and faxing, as required.
- Assist with the coordination of meetings, appointments, and events, ensuring seamless communication and logistics.
- Support the learner allowance process, ensuring accurate and timely processing of claims.
- Receive and direct visitors, clients, and colleagues, providing a warm and welcoming experience.
- Collaborate with the team to achieve administrative goals, sharing knowledge and expertise to drive success.
- Minimum two GCSEs in Maths and English (Grade C and above).
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, clients, and visitors.
- Highly organized and efficient, with a keen eye for detail and a proactive approach to problem-solving.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Proficient in Microsoft Office and other administrative software, with a willingness to learn new systems and technologies.
Itec is an Employee-Owned organisation, passionate about our people and collaborative in the way we work. We are a leading provider of work-based learning programmes, committed to delivering exceptional results and making a positive impact in our community.
As an Employee-Owned business, our people are our main asset, and everyone has a say in the direction that the business is heading. As a valued employee owner, you will be entitled to receive a range of corporate benefits, including a contributory pension scheme, annual bonus, life assurance, and personal development opportunities.