Reception Support Officer

3 weeks ago


Neath, Neath Port Talbot, United Kingdom Itec Skills and Employment Full time

Job Summary

We are seeking a highly organized and customer-focused Reception Administrator to join our team at Itec Skills and Employment. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing incoming and outgoing communications, and ensuring a smooth day-to-day operation of our office.

Key Responsibilities

  • Answer and transfer calls in a professional and courteous manner.
  • Ensure messages are passed to relevant staff members in a timely manner.
  • Maintain a clean and tidy working environment.
  • Perform general office duties, including filing, photocopying, and faxing.
  • Assist the team with administrative tasks, such as data entry and document preparation.
  • Handle incoming and outgoing post, including mail and packages.
  • Ensure centre security procedures are followed at all times.
  • Support the learner allowance process and other administrative functions as required.
  • Receive visitors in a friendly and efficient manner.
  • Coordinate the booking of meeting rooms and ensure optimal use of available space.

Requirements

  • Minimum two GCSEs in Maths and English (Grade C and above).

About Itec Skills and Employment

Itec is an Employee-Owned organisation, passionate about our people and collaborative in our approach. We are a leading provider of work-based learning programmes, committed to excellence and innovation. As an Employee-Owned business, our people are our main asset, and everyone has a say in the direction of the business.

Benefits

  • Contributory Pension Scheme.
  • Employee Ownership as part of the EOT.
  • 30 days annual leave plus bank holidays and Christmas shutdown.
  • Annual bonus (subject to qualifying criteria).
  • Life Assurance.
  • Personal development and career opportunities.
  • Employee Mental Health first aiders.
  • Employee Assistance Programme.
  • Medicash – Healthcare scheme.
  • Length of Service Payment Scheme.
  • Employee of Month Awards.
  • Discounts on Gym Membership and fitness products discounts.
  • Travel expenses and business mileage.
  • Cycle to Work Scheme.
  • Social & Charity Events.
  • Refer a Friend Payment Scheme.
  • NUS/ Totum discount card.

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