Product Support Specialist

5 days ago


London, Greater London, United Kingdom Computappoint Full time
Job Title: Onsite Product Support Specialist

We are seeking a highly skilled and experienced Product Support Specialist to join our team in Central London. As an Onsite Product Support Specialist, you will be responsible for providing top-notch support to our clients, ensuring their needs are met and they receive the best possible experience.

About the Role:

This is a full-time position that requires strong analytical skills and experience working with automated test tools for SOAP and REST interfaces. You will work closely with our development team to elicit, analyze, and document business requirements. Your responsibilities will include supporting development, testing, and implementation of changes to our platform, as well as providing application demos to clients.

Key Responsibilities:

  • Elicit, analyze, and document business requirements
  • Support development, testing, and implementation of change to the platform
  • Support client onboarding and testing requirements
  • Provide application demos to clients

Requirements:

  • Strong analytical skills (Business Analysis background preferred)
  • Previous experience in automated test tools for SOAP and REST interfaces an advantage
  • Degree in technical, computer science, or information technology (desirable)
  • Previous experience of client interaction/onboarding in a support environment beneficial

Why You Should Apply:

  • A fast-paced and dynamic environment where you can make a real impact
  • Excellent benefits package, including private medical insurance, life assurance, season ticket loan, and membership to Perkbox
  • An equal opportunities employer who has signed the Women in Finance Charter
  • A great place to work


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