Product Experience Specialist

2 days ago


London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

Akeneo is the product experience company, a leader in Product Information Management (PIM) solutions. We create a world where every product interaction is an experience that guides consumers and professionals to the best purchase. Our mission is to empower business leaders with software, education, and a community focused on product experience management.

We are looking for a Support Engineer to join our team in Nantes, France. The ideal candidate will have 1-2 years of experience in application development or technical support and a good understanding of PHP, Linux, and cloud-based infrastructures. They will be responsible for collaborating across teams to solve complex customer issues and delivering fantastic support experiences to our clients.

Key Responsibilities:

  • Solve technical customer issues through the Jira Service Desk portal
  • Investigate highly technical issues and requests from clients
  • Work with teams to ensure the reliability of technical qualifications
  • Improve skillset thanks to training and exposure to other programming languages

Benefits:

  • Competitive package and health insurance
  • Flexible working hours and hybrid setup
  • 33 days paid leave and work-from-anywhere scheme
  • Individual coaching sessions and massage sessions
  • Professional development opportunities and €1,000 learning budget per year

Estimated Salary: €45,000 - €55,000 per year



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