Operational Excellence Director

3 weeks ago

London, Greater London, United Kingdom Larkbury London Full time
Transforming Larkbury London's Operational Landscape

Larkbury Group is revolutionizing the UK interior design industry by creating a one-stop destination for design professionals. Our vision is to become the ultimate hub for luxury furniture, craftsmanship, and design services.

We're pioneering a centralized platform that combines over 300 artisan factories and manufacturers worldwide with the UK's largest showroom – a luxurious destination featuring our expansive warehouse, manufacturing facilities, and materials library under one roof.

Larkbury London is poised to redefine the industry by introducing an unmatched 'House of Brands,' offering hundreds of luxury furniture and décor lines through a streamlined technology-driven process.

Our focus is on seamless, high-quality service, with robust procurement and quality control systems, white-glove delivery, and installation services tailored for the UK market.

Role Overview

We're seeking a highly driven Group Chief Operating Officer who will partner with our CEO, Khushal Ahmed, to oversee and expand operations across sales, marketing, and logistics.

The ideal candidate will drive excellence across every function, supporting our growth into the UK's top procurement and service destination for design professionals.

Main Responsibilities:
  • Lead and optimize operations, sales, and marketing, ensuring smooth coordination and efficiency across all areas.
  • Oversee Larkbury London's operations, including the showroom, warehouse, and manufacturing, to maintain our reputation for luxury, quality, and reliability.
  • Manage procurement processes, focusing on building the UK's largest centralised procurement department for the design and architectural community.
  • Set and monitor budgets, KPIs, and performance metrics aligned with Larkbury Group's long-term vision and growth objectives.
  • Develop and implement systems that support scalable growth, leveraging technology to streamline processes and enhance service.
  • Recruit, lead, and inspire a high-performing team, fostering a culture of operational excellence, service, and innovation.
  • Collaborate with the CEO on strategy, providing insights to ensure continued expansion and market leadership.

Qualifications

  • Proven experience in senior operational roles, ideally within the furniture, luxury goods, or interior design sectors.
  • Demonstrated success in setting and managing KPIs, budgets, and long-term operational strategies.
  • Strong leadership and interpersonal skills with experience in team building, recruitment, and people development.
  • Highly strategic, with an exceptional ability to streamline processes and implement effective systems.
  • A hands-on approach with excellent communication skills and the ability to inspire and align others with a clear vision.

We offer a competitive salary range of £120,000 - £150,000 per annum, depending on experience, as well as excellent incentives and the possibility of equity in the company.

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