Director of Operational Excellence

4 days ago


London, Greater London, United Kingdom Clarion Housing Group Full time

We are looking for a Director of Operational Excellence to join our team at Clarion Housing Group, the UK's largest provider of affordable housing.

As a key member of our senior leadership team, you will be responsible for driving improvements across customer and property operations, leading teams to analyze performance information, identify issues and work with Housing Association and Business Change teams to identify and oversee delivery of improvement opportunities.

You will lead the team responsible for developing and running local governance frameworks and introduce ways of working that result in relevant improvement plans where progress can be delivered and easily reported on to a senior level.

To be successful, you will have experience of developing and putting into practice performance management tools and matrices and of implementing ways of working that bring people together to drive results.

If you are skilled in using trend and insight analysis to develop improvement plans, can use data to drive real on-the-ground improvements and have a good understanding of common issues facing housing association operations, then please review the full role profile before applying – Director of Operational Excellence.

This is an exciting opportunity for someone who is passionate about delivering high-quality services and making a positive impact on people's lives.

The successful candidate will have a strong track record of achieving results in a fast-paced environment and will be able to demonstrate excellent communication and leadership skills.

A salary of £97,414 to £106,547 per annum, plus £5k car allowance, reflects the importance we place on this role in helping us to achieve our mission: to provide and maintain homes for those that need them most.

The role requires regular travel to Camden and applicants must be able to commit to this.

Clarion Housing Group is committed to building a strong, diverse workforce and making Clarion an inclusive place to work. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional services.



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