Director of Operational Excellence

2 weeks ago

London, Greater London, United Kingdom Nigel Wright Group Full time

About The Nigel Wright Group

We are pleased to be working with one of our key clients, The Clean Space, in their search for a new Director of Operational Excellence.

Established in 2003, The Clean Space is a specialist commercial cleaning company with a clear purpose – making the places in which we work, live and learn – better, more enjoyable and safer. They deliver innovative, high-quality reliable cleaning and support services and build strong relationships with their customers as they continue to build something special that positively impacts them while protecting the environment and contributing to the communities they serve.

Ethics and empathy have been at their core since they started. Their Founder and CEO, Charlie Mowat, sits on the Living Wage Recognised Service Provider Leadership Group (RSPLG). His dedication to helping more employees receive the real living wage is a cornerstone of The Clean Space's approach to staff wellbeing and respect.

Job Purpose

  • Operational Delivery
  • Project Delivery
  • Team Development
  • Operational Design
  • Planning and Strategy
  • Teamwork and Leadership

Experience

You will have relevant experience as an Operations Director or similar in a people-led service business across multiple sites (not necessarily cleaning) where you have developed an operation through a major growth stage comparable to the next stage of The Clean Space journey.

Nice to have: You have experience in M&A integration.

Personal Characteristics

Culture, Values and Style:

  • You have a personality that fits with their values: respectful, happy, honest, reliable, caring
  • You thrive in an entrepreneurial environment with passion, energy and a self-propelled focus on action
  • You are excited and motivated by the opportunity to take an equity interest in the business
  • You have a structured approach to everything you do, planning thoroughly then working systematically and methodically
  • You are a well organised completer-finisher.
  • You are committed to a high quality of work with an eye for the detail
  • You have a 'hands-on' approach prepared to get stuck in on the front line when necessary
  • You are prepared to travel

Skills:

  • You are an agent of change prepared to continually challenge the status-quo and you are skilled at getting everyone in your team to follow your lead
  • You are a skilled project manager capable of handling multiple projects to deliver on-time and within budget
  • You are a person who gathers and analyses data for insights that drive action
  • You are tech-savvy capable of identifying how technology can support your team
  • You have a commercial acumen that allows you to balance the need for resource vs. the need for efficiency

People:

  • You are a strong leader who listens hard, commands respect and confidence, inspires and motivates those around you
  • You are a skilled communicator able to utilise different techniques to land your message and get stuff done
  • You have a track record of managing people to exceed their own expectations of performance
  • You have a number of success stories where you have developed an individual from modest beginnings to go on to great things
  • You can develop strong customer relationships with key contacts to support the customer service delivery of your team

Teamwork:

  • You work well in a team prepared to dedicate time and energy to being part of a high performing team through effective planning, teamwork and learning
  • You are not afraid to give and take challenge to and from your team-mates
  • You continually strive to identify your own weaknesses and self-develop to close the gap
  • You recognise the importance of shared goals and values

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