Service Delivery Manager

3 weeks ago


Lincoln, Lincolnshire, United Kingdom Johnsons 1871 Full time

Job Summary

Johnsons 1871 is seeking a highly motivated and experienced Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients.

The ideal candidate will have a proven track record in leading high-performing teams and managing complex logistics. You will be responsible for ensuring that all cleaning services are delivered to the highest standards, on time and within budget.

We offer a competitive salary of £38,000 per annum, plus benefits.

Key Responsibilities

  • Lead a team of up to 10 cleaning operatives
  • Manage site-specific documentation and undertake weekly audits
  • Liaise with clients and monitor site delivery
  • Investigate and rectify client complaints and concerns
  • Maintain high standards of conduct and performance for yourself and the cleaning team

Requirements

  • Monday to Friday - 07:30 am to 15:30 pm
  • Ability to cover shifts over a 24-hour period
  • Experience in facilities management or a related field


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