Customer Service Representative

3 weeks ago


Ilkley, Bradford, United Kingdom FatFace Full time
Job Overview

You will be the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You will be genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.

Key Responsibilities

Greet and thank customers, ensuring they have had a memorable experience with us
Provide exceptional service at all times, utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
Efficient and attentive service at the tills, processing sales, orders and refunds
Process deliveries and help get all of the replenishment and new stock onto the shop floor
General housekeeping and tidying of the shop floor and back of house
Keep up to date with company activity and promotions
Support floor moves, sale set ups and launches
Adhere to all FatFace policies and procedures

Competencies

Deliver excellent customer service standards, focusing on customer needs and satisfaction
Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do
Align yourself to our company's social and environmental mission and champion any actions that you can directly impact at all times
Proactively provide a personal, genuine and authentic approach
Act with integrity, demonstrating a passion for, interest in and understanding of others
Value and respect the team at all levels, getting on well with everyone around you
Play an active and positive part in the team, embracing every opportunity to be a part of what's going on
Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction
Proactively offer customers alternative ways to buy across our whole multichannel proposition
Proactively deliver on all operational standards to maintain expected requirements across all core components, including handling deliveries, VM, health and safety, general housekeeping and stock replenishment

What We Offer

25 days holiday plus bank holidays
Generous monthly discount allowance
Perkbox, our online platform to use from day one, including amazing online discounts, home workouts, wellbeing content and popular brand discounts
THRIVE, our learning management system, access from day one with thousands of pieces of learning
Dental insurance (employee funded)
Pension scheme
EAP support around the clock, UNUM/Retail Trust/Fashion Textiles Support
Sick pay allowances
Sabbatical leave in line with service
Enhanced family-friendly policies, including maternity leave
Refer a friend scheme


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