Customer Service Ambassador
2 weeks ago
Responsibilities:
- Provide exceptional service at all times, utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
- Efficient and attentive service at the tills, processing sales, orders, and refunds.
- Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor.
- General housekeeping and tidying of the shop floor and back of house.
- Keeping up to date with company activity and promotions.
- Supporting floor moves, sale set-ups, and launches.
- Abide by all FatFace policies and procedures.
- Ensure GDPR procedures are adhered to at all times.
Competencies:
- Deliver excellent customer service standards, focusing on customer needs and satisfaction.
- Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do.
- Align self to company social and environmental mission and champion any actions that you can directly impact at all times.
- Proactively provide a personal, genuine, and authentic approach.
- Acting with integrity, demonstrating a passion for, interest in, and understanding of others.
- Value and respect the team at all levels, getting on well with everyone around you.
- Play an active and positive part in the team by embracing every opportunity to be a part of what's going on.
- Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction.
Experience:
- Experience in a customer service environment is desirable but not essential.
- Excellent interpersonal and communication skills.
- Positive can-do attitude.
- Ability to work productively in a high-pressure environment.
- Confidence in taking the initiative and working under own direction at times.
- Team player.
- Great time management.
Benefits of working with us:
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox our online platform to use from day one.
- THRIVE - Our learning management system.
- Dental Insurance.
- Pension scheme.
- EAP support around the clock.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies.
- Refer a friend scheme.
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