Customer Service Representative

3 weeks ago


Ilkley, Bradford, United Kingdom FatFace Full time
Job Title: Customer Service Representative

About the Role:

We are seeking a Customer Service Representative to join our team at FatFace. As a Customer Service Representative, you will be the face of our business, greeting and serving our customers in a friendly, enthusiastic, and professional manner.

Key Responsibilities:

* Greet and thank customers, ensuring they have a memorable experience with us
* Provide exceptional service, utilizing your knowledge to help customers find the best products
* Process sales, orders, and refunds efficiently and attentively
* Process deliveries and help get new stock onto the shop floor
* Maintain a clean and tidy shop floor and back of house
* Stay up-to-date with company activity and promotions

Competencies:

* Deliver excellent customer service standards, focusing on customer needs and satisfaction
* Demonstrate a passion for the FatFace brand and values
* Align yourself with the company's social and environmental mission
* Provide a personal, genuine, and authentic approach

Benefits:

* 25 days holiday plus bank holidays
* Generous monthly discount allowance
* Perkbox, our online platform for discounts and wellbeing content
* THRIVE, our learning management system
* Dental insurance
* Pension scheme
* EAP support
* Sick pay allowances
* Sabbatical leave
* Enhanced family-friendly policies

What We Offer:

At FatFace, we believe life is for living and more fun with those we love. We promote equality and inclusion within our workforce and strive to create an environment free from prejudice and marginalization.

How to Apply:

If you are a team player with excellent interpersonal and communication skills, we would love to hear from you. Please submit your application, and we will be in touch to discuss further.

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