Sales and Service Representative
2 weeks ago
Hotel Chocolat is a leading premium chocolate brand in the UK, renowned for its wide range of luxury products, including giftable chocolates, alcohol, and the innovative VelvetiserTM drinking chocolate system.
We're seeking a passionate and enthusiastic Sales Advisor to join our Ilkley team, who will engage with guests to showcase our products in a warm and personable manner, ensuring an exceptional experience through excellent product and brand knowledge.
Key Responsibilities:
- Welcoming customers and providing outstanding service during their visit.
- Preparing hot and cold drinks, ice creams, and snacks according to our guidelines and quality standards.
- Till and queue management, including processing transactions, refunds, and exchanges.
- Learning about our product range, including manufacturing processes, allergens, and sustainability commitments.
- Running tasting sessions and product demonstrations.
- Supporting the team with deliveries and stock management, maintaining a clean and tidy store and café area.
Benefits:
- Competitive hourly rate.
- Incentives based on performance.
- 50% unlimited staff discount for personal use and sharing with friends and family.
- 70% discount on a stay at our Hotel in St Lucia.
- Flexible working arrangements to balance work and personal life.
- A chance to work in a dynamic, innovative, and expanding company.
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