Sales and Service Representative

2 weeks ago


Ilkley, Bradford, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is a leading premium chocolate brand in the UK, renowned for its wide range of luxury products, including giftable chocolates, alcohol, and the innovative VelvetiserTM drinking chocolate system.

We're seeking a passionate and enthusiastic Sales Advisor to join our Ilkley team, who will engage with guests to showcase our products in a warm and personable manner, ensuring an exceptional experience through excellent product and brand knowledge.

Key Responsibilities:

  • Welcoming customers and providing outstanding service during their visit.
  • Preparing hot and cold drinks, ice creams, and snacks according to our guidelines and quality standards.
  • Till and queue management, including processing transactions, refunds, and exchanges.
  • Learning about our product range, including manufacturing processes, allergens, and sustainability commitments.
  • Running tasting sessions and product demonstrations.
  • Supporting the team with deliveries and stock management, maintaining a clean and tidy store and café area.

Benefits:

  • Competitive hourly rate.
  • Incentives based on performance.
  • 50% unlimited staff discount for personal use and sharing with friends and family.
  • 70% discount on a stay at our Hotel in St Lucia.
  • Flexible working arrangements to balance work and personal life.
  • A chance to work in a dynamic, innovative, and expanding company.


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