Housing Support Specialist

4 weeks ago


Uxbridge, United Kingdom Reed Full time
Housing Support Officer

We are seeking a dedicated and experienced Housing Support Officer to join our team. As a key member of our housing team, you will play a vital role in providing housing management and support to our residents, ensuring their needs are met and their tenancies are maintained.

Key Responsibilities:
  • Manage the intake of residents, ensuring all necessary paperwork is completed and policies are clearly explained.
  • Monitor rent accounts, taking proactive steps to minimise arrears and enforce action when necessary.
  • Maximise housing occupancy and minimise voids through effective housing management strategies.
  • Investigate and address cases of anti-social behaviour, ensuring the safety and well-being of our residents.
  • Conduct Outcome Stars assessments and create person-centred action plans to support residents in achieving their goals.
  • Liaise with external agencies to provide advice and advocacy for our residents, ensuring they receive the support they need.
  • Conduct regular facilities and wellbeing checks to ensure our residents are living in safe and comfortable conditions.
  • Collaborate with other departments to ensure a holistic approach to resident support, addressing their physical, emotional, and social needs.
  • Follow Safeguarding procedures and report concerns proactively, ensuring the well-being and safety of our residents.
  • Support residents in engaging with education, training, employment, and volunteering opportunities, helping them to achieve their full potential.
Requirements:
  • Experience in housing management and support, with a strong understanding of rent account monitoring and arrears minimisation strategies.
  • Ability to work collaboratively across departments, building strong relationships with colleagues and external agencies.
  • Strong understanding of Safeguarding policies and procedures, with the ability to identify and report concerns proactively.
  • Competence in conducting assessments and creating action plans, with a focus on resident-centred support.
  • Excellent communication and interpersonal skills, with the ability to work with residents from diverse backgrounds and with varying needs.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and training, helping you to grow and succeed in your career.
  • A supportive and inclusive work environment, with a focus on resident-centred support and collaboration.
  • Flexible working arrangements, allowing you to balance your work and personal life.


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