Bingo Rewards Manager

3 weeks ago

Sheffield, Sheffield, United Kingdom Rank Interactive Full time
Unlock Your Potential as a Bingo Rewards Executive

Are you ready to take on a challenging role in customer engagement? Rank Interactive is seeking a skilled Bingo Rewards Executive to join our High-Value & Loyal Customer Division.

Key Responsibilities:
  • Manage customer accounts and support the Rewards Team Manager in retaining, reactivating, and acquiring high-value players.
  • Nurture customer relationships and promote safer gambling practices.
  • Organize hospitality events and implement targeted marketing strategies.
  • Engage with customers through various channels to provide exceptional service and drive revenue.
  • Monitor customer spending and adhere to regulatory guidelines.
  • Build strong rapport with players to identify concerns and opportunities for growth.
  • Handle daily player feedback, manage investigations and escalations, and collaborate with key departments.
Requirements:
  • Strong customer service and sales skills.
  • Proven knowledge and/or experience of gaming/bingo.
  • Knowledge of customer service and retention.
  • Proficient in Microsoft Excel, Word, and Outlook.
  • Ability to manage and host a group of customers in person.
  • Excellent communication and interpersonal skills.
  • Strong time management and organisational skills.
  • Enthusiastic team player with the drive to work independently.
What We Offer:

At Rank Interactive, we're committed to providing a fantastic salary, leading benefits, and opportunities for growth and development. You'll have the chance to work in a dynamic environment, collaborate with colleagues from around the globe, and immerse yourself in new cultures.

We're an inclusive employer, ensuring fair and equal access to our services. If you require a reasonable adjustment, please let us know ahead of your interview.

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