Front of House Team Lead
2 days ago
We are seeking a dedicated and enthusiastic individual to join us as a Front of House Supervisor at Valentines Mansion, a gorgeous grade II* listed country house nestled within picturesque historic gardens and the award-winning Valentines Park.
The successful candidate will be responsible for managing staff, hirers, functions, and events, ensuring excellent customer service throughout the venue. They will also liaise with hirers and contractors with a friendly approach, prepare rooms for hire/use and de-rig/reset after use, maintaining the building's integrity.
Our ideal candidate will have good communication skills, a keen eye for detail, and experience in customer-facing roles. They will also be able to carry out the lifting and moving of furniture and have a good standard of written and spoken English (GCSE Grades A-C / 4+).
In return, we can offer the successful candidate a company pension scheme, annual performance rewards, generous annual leave, employee assistance programme, and GP referral scheme. We also offer our staff free gym, swim, and spa membership at all Vision sites; Corporate Health Cash Plan (which provides free access to essential health care and valuable health and wellbeing services); employee recognition scheme; cycle to work and electric leasing car scheme.
Job Requirements:- Manage staff, hirers, functions, and events
- Liaise with hirers and contractors with a friendly approach
- Prepare rooms for hire/use and de-rig/reset after use, maintaining the building's integrity
- Act as Keyholder and emergency out-of-hours contact for the venues
- Deputise for Operations Manager and Venues Manager when required
- Maintain high levels of customer service throughout the venue
- Handle customer queries and complaints satisfactorily
- Oversee the day-to-day operations of the Mansion
- Ensure activities are set up on time within health and safety guidelines
£28,000 - £32,000 per annum, depending on experience
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