Customer Experience Manager

3 weeks ago


York, York City, United Kingdom Everyman Cinema Group Full time

About Us

Everyman is an independent cinema brand with a focus on delivering exceptional experiences for its guests. We're changing the way people experience cinema, offering stylish venues, freshly baked pizzas, and a range of curated events.

Your Mission

As a Duty Manager at Everyman, you'll be responsible for overseeing the smooth operation of our venues alongside our Management Team and Team Members. You'll be the face of Everyman, ensuring every guest has an unforgettable experience.

The Role

We're looking for an experienced leader who can motivate and coach our team to deliver exceptional customer service. As a Duty Manager, you'll:

  • Lead teams to success, using your great leadership skills and mountains of personality;
  • Develop a passion for food, customer service, hospitality, and people;
  • Work collaboratively with others or independently, thriving in a fast-paced environment;
  • Show great business savvy, an entrepreneurial spirit, and self-drive;
  • Upskill and reskill to stay ahead of the curve in this rapidly evolving industry.

The Perks

We offer a competitive salary, up to £13 per hour, depending on experience. You'll also enjoy unlimited complimentary cinema tickets, 50% discount on food and drink, and access to Wagestream membership.

Requirements

To succeed as a Duty Manager at Everyman, you'll need:

  • Experience in hospitality, preferably with a focus on leadership and team management;
  • A proven track record of developing and maintaining strong relationships with colleagues and customers;
  • A flexible attitude, with the ability to work varied shifts and adapt to changing circumstances;
  • An entrepreneurial spirit, with a willingness to innovate and improve processes.

Let's Get Started

If you're a motivated and charismatic individual who thrives in a dynamic environment, we'd love to hear from you.



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