Customer Experience Leader
3 weeks ago
Role Overview
">Nestlé SA is seeking an experienced Customer Relations Team Leader to join their team in York. This full-time, permanent opportunity offers a competitive salary and benefits package.
">About the Job
">The ideal candidate will have a customer-first mindset and excellent people management skills. They will be responsible for fostering team development, improving customer interactions, and streamlining processes.
">Key Responsibilities
">- ">
- Contribute to the maintenance and improvement of the knowledge base by updating and adding relevant information.">
- Expert in operational processes, in line with Nestlé's quality standards, procedures, and compliance rules.">
- Contribute to customer service excellence with continuous idea generation to improve existing processes.">
- Deliver exceptional customer experiences and services.">
- Experience in delivering effective coaching and training, along with providing constructive feedback.">
What We Offer
">A competitive salary, including 25 days holiday plus bank holidays, and an additional 12 days flex leave annually.
">Estimated Salary: £42,000 - £55,000 per annum (dependent on experience).
">Nestlé SA is committed to supporting their employees' flexible working needs and provides a dynamic work environment.
">-
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