Customer Experience Leader

3 weeks ago


York, York City, United Kingdom Nestlé SA Full time

Role Overview

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Nestlé SA is seeking an experienced Customer Relations Team Leader to join their team in York. This full-time, permanent opportunity offers a competitive salary and benefits package.

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About the Job

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The ideal candidate will have a customer-first mindset and excellent people management skills. They will be responsible for fostering team development, improving customer interactions, and streamlining processes.

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Key Responsibilities

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  • ">
  • Contribute to the maintenance and improvement of the knowledge base by updating and adding relevant information.">
  • Expert in operational processes, in line with Nestlé's quality standards, procedures, and compliance rules.">
  • Contribute to customer service excellence with continuous idea generation to improve existing processes.">
  • Deliver exceptional customer experiences and services.">
  • Experience in delivering effective coaching and training, along with providing constructive feedback.">
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What We Offer

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A competitive salary, including 25 days holiday plus bank holidays, and an additional 12 days flex leave annually.

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Estimated Salary: £42,000 - £55,000 per annum (dependent on experience).

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Nestlé SA is committed to supporting their employees' flexible working needs and provides a dynamic work environment.

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