User Experience Strategist
4 weeks ago
About the Role
We are seeking a dynamic User Experience Lead to spearhead our UX efforts on a fixed-term contract for up to 12 months. As the User Experience Lead, you will embody a user-centred design (UCD) approach to develop simple yet effective user journeys.
Key Responsibilities
- Lead the development of end-to-end service journeys, capturing user interactions from touchpoints to channels.
- Identify steps to enhance these journeys through user research, feedback, and collaboration with subject matter experts (SMEs) from across the business.
- Manage and align stakeholder expectations to ensure the successful implementation of user-centred designs.
- Plan and lead generative and evaluative research to uncover new insights and validate concepts.
- Mentor a user experience apprentice, fostering a collaborative and growth-oriented environment.
Requirements
- Experience working with transactional processes such as payments and requests, as well as lead generation and marketing journeys like sign-ups for more information.
- Working knowledge of design standards and a readiness to fail fast and learn quickly.
- Logical and methodical thinking to address business challenges with user-centric solutions.
- Excellent written communication skills, particularly for creating prototype designs and supporting documentation.
- Persuasive communication and storytelling abilities to engage colleagues and stakeholders in the UX journey.
About Us
We are a housing association that owns and provides 46,000 homes for people who can't access market housing. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. We are a proud 'Disability Confident' (Level 2) employer and certified by Great Place to Work as one of the UK's Best Places to Work for Women.
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