Care Home Administrator
1 month ago
We are seeking an experienced and dedicated Administrator to join our team at Barchester Healthcare. As a key member of our management team, you will provide essential support to the General Manager, ensuring the efficient running of our high-quality care home.
Key Responsibilities- Manage customer experience elements, including enquiries and showrounds, to promote a warm and welcoming environment for residents, staff, and visitors.
- Drive occupancy and reputation of the care home through community engagement and customer care initiatives.
- Support resident and family feedback, focusing on customer care and satisfaction.
- Assist with recruitment, completing employment new starter checks, and arranging inductions for home staff.
- Prepare payroll for home-based staff and provide advice and guidance on HR-related queries.
- Ensure personal files are stored securely and attend meetings to produce accurate notes and minutes.
- Manage rotas, safe contents, petty cash, and resident fund accounts.
- Update staff records with ad-hoc training, supervisions, and appraisals.
- Offer guidance on staff development opportunities, including signposting to apprenticeships and qualifications.
- Experience in a customer-facing role and previous involvement in HR administration and recruitment.
- High level of attention to detail and ability to prioritize tasks.
- Proficient user of Microsoft, specifically Word, Excel, and Outlook.
- CIPD qualification beneficial.
- Rewarding Excellence bonus for Good or Outstanding CQC inspection.
- Unlimited access to refer-a-friend scheme, earning up to £500 per referral.
- Access to retail and leisure discounts at big brands and supermarkets.
- Free access to medical specialists for second opinions.
- Confidential and free access to counselling and legal services.
- Tax code review service to ensure correct tax payment.
- Option to join monthly staff lottery.
Barchester Healthcare is committed to valuing and respecting our team members. If you're looking to develop your administrative career with a supportive employer offering progression opportunities, we invite you to explore this exciting opportunity.
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