User Experience Lead

1 month ago


Tewkesbury, Gloucestershire, United Kingdom Bromford Full time
About the Role

We are seeking a dynamic User Experience Lead to spearhead our UX efforts on a fixed-term contract for up to 12 months. As the User Experience Lead, you will embody a user-centred design (UCD) approach to develop simple yet effective user journeys.

Key Responsibilities
  • Lead the development of end-to-end service journeys, capturing user interactions from touchpoints to channels.
  • Identify steps to enhance these journeys through user research, feedback, and collaboration with subject matter experts (SMEs) from across the business.
  • Play a crucial role in stakeholder management, ensuring their expectations are understood and met.
  • Collaborate with stakeholders to incorporate their insights and feedback, ensuring that the final designs not only meet user needs but also align with business goals.
  • Plan and lead generative and evaluative research to uncover new insights and validate concepts, producing actionable insights that can be adopted by business, product, and design teams.
  • Mentor a user experience apprentice, fostering a collaborative and growth-oriented environment.
Requirements
  • Experience working with transactional processes such as payments and requests, as well as lead generation and marketing journeys like sign-ups for more information.
  • Working knowledge of design standards, with a focus on technical detail and innovation.
  • Logical and methodical thinking to address business challenges with user-centric solutions.
  • Excellent written communication skills, particularly for creating prototype designs and supporting documentation.
  • Persuasive communication and storytelling abilities to engage colleagues and stakeholders in the UX journey.
  • A positive attitude and collaborative approach to managing conflicting views and opinions.
  • A solid understanding of WCAG 2.2 AA guidelines and their impact on user experience.
About Us

We are a housing association that owns and provides 46,000 homes for people who can't access market housing. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated.



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