Helpdesk Support Specialist

2 weeks ago


Livingston, West Lothian, United Kingdom Simply Solutions (Europe) Full time

At Simply Solutions (Europe), we are looking for a highly skilled Helpdesk Administrator to join our vibrant team. Based in West Lothian, this role offers a unique opportunity for someone who is IT savvy and has experience in customer service to take on a new challenge.

The core hours of Monday to Friday, 9am-5.30pm, provide a great work-life balance, while the negotiable salary, depending on experience, ensures that we can attract top talent. As a first point of contact for incoming telephone calls, you will accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department.

We offer a fast-paced and busy Help Desk environment where previous experience is essential. You will need to hit the ground running, working alongside our experienced team to provide excellent customer service each time. With a strong focus on facilities and technical support, you will have the opportunity to develop your skills and knowledge in these areas.

Duties include:

  • First point of contact for incoming telephone calls
  • Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department

We are offering a competitive salary of £25,000 - £35,000 per annum, depending on experience, making this an attractive opportunity for anyone looking to build their career long-term and progress within the company.

Benefits of working with us include:

  • Opportunities for career progression and professional development
  • A dynamic and supportive work environment
  • A competitive salary and benefits package

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