Customer Support Specialist

2 weeks ago

Sevenoaks, Kent, United Kingdom Software Works for You Ltd Full time
About Us

Software Works for You Ltd is a leading provider of innovative software solutions for field service companies and trade organizations. We are committed to delivering cutting-edge technology that meets the evolving needs of our customers.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Graduate Customer Support Agent. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with our development team to resolve complex problems.

Key Responsibilities
  • Provide timely and effective support to customers via various communication channels.
  • Investigate and document technical issues using internal tools and resources.
  • Translate customer feedback into actionable insights for our development team.
  • Conduct online demonstrations and training sessions for new and existing customers.
  • Stay up-to-date with new technologies and software developments to provide expert support.
  • Contribute to ongoing projects that enhance our software and services.
Requirements
  • Excellent communication and interpersonal skills.
  • Strong interest in software technologies and customer support.
  • Sharp analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong attention to detail and commitment to quality.
  • Desire for continuous learning and professional growth.
Our Team Values
  • 1% Better Every Day: We strive for continuous improvement, embracing progress over perfection, and driven by curiosity and passion to solve customer issues.
  • Up for a Challenge: We welcome new ideas, unafraid of risks, and view failures as learning opportunities.
  • Driven: Our team is committed to achieving goals with urgency, a strong work ethic, and focus, valuing self-motivation and responsiveness.
  • No Ego: Humility is essential for team success, with team goals taking precedence over individual recognition or status.
  • Own It: We take responsibility for outcomes, prioritizing long-term solutions and relationships over short-term gains.
  • Help Customer Succeed: Customer success is our priority, and we deliver exceptional products and services that solve real issues.
What We Offer
  • Hybrid working arrangement with 3 days in the office and 2 days from home.
  • Opportunity to work with a dynamic and entrepreneurial team.
  • Professional growth and development opportunities.
  • Competitive salary and benefits package.

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