Customer Support Team Lead
2 weeks ago
Job Title: Customer Support Team Lead
Job Type: Full-time
Location: Remote
Job Category: Customer Service
Industry: Financial Services
Company: KHR - Recruitment Specialists
Job SummaryWe are seeking an experienced Customer Support Team Lead to join our team at KHR - Recruitment Specialists. As a Customer Support Team Lead, you will be responsible for leading a team of customer support representatives and ensuring that they provide excellent service to our customers.
Key Responsibilities- Lead a team of customer support representatives and provide guidance and support as needed.
- Develop and implement customer support strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback and make recommendations for process improvements.
- Collaborate with other departments to ensure seamless customer experience.
- Develop and maintain relationships with customers and stakeholders.
- Identify and address customer complaints and concerns in a timely and professional manner.
- Provide training and coaching to customer support representatives to ensure they have the skills and knowledge needed to provide excellent customer service.
- Monitor and report on customer support metrics and make recommendations for improvement.
- 3+ years of experience in a customer support leadership role.
- Proven track record of improving customer satisfaction and loyalty.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team.
- Strong analytical and problem-solving skills.
- Experience with customer relationship management software.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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Customer Support Team Lead
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Sevenoaks, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob DescriptionJob Title: Customer Support Team LeadJob Type: Full-timeLocation: RemoteJob Category: Customer Service, Management, Financial ServicesJob SummaryWe are seeking an experienced Customer Support Team Lead to join our team at KHR - Recruitment Specialists. As a Customer Support Team Lead, you will be responsible for leading a team of customer...
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Customer Support Team Lead
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Sevenoaks, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob DescriptionJob Title: Customer Support Team LeadJob Type: Full-timeLocation: RemoteJob Category: Customer Service, Management, Financial ServicesJob SummaryWe are seeking an experienced Customer Support Team Lead to join our team at KHR - Recruitment Specialists. As a Customer Support Team Lead, you will be responsible for leading a team of customer...
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Customer Support Team Lead
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Sevenoaks, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob DescriptionJob Title: Customer Support Team LeadJob Type: Full-timeLocation: RemoteJob Category: Customer Service, Management, Financial ServicesJob SummaryWe are seeking an experienced Customer Support Team Lead to join our team at KHR - Recruitment Specialists. As a Customer Support Team Lead, you will be responsible for leading a team of customer...
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Customer Support Team Lead
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Sevenoaks, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob DescriptionJob Title: Customer Support Team LeadJob Type: Full-timeLocation: RemoteJob Category: Customer Service, Management, Financial ServicesJob SummaryWe are seeking an experienced Customer Support Team Lead to join our team at KHR - Recruitment Specialists. As a Customer Support Team Lead, you will be responsible for leading a team of customer...
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