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Customer Support Team Lead

2 months ago

Sevenoaks, Kent, United Kingdom KHR - Recruitment Specialists Full time
Customer Support Team Leader

We are seeking an experienced Customer Support Team Leader to join our team at KHR - Recruitment Specialists. As a key member of our Customer Management department, you will be responsible for leading a team of customer support professionals and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead a team of customer support professionals to achieve excellent customer service and performance targets.
  • Develop and implement effective training programs to enhance team performance and customer satisfaction.
  • Collaborate with other departments to ensure seamless customer experience and resolve customer complaints efficiently.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance customer satisfaction.
  • Ensure compliance with company policies and procedures, and maintain accurate records and documentation.

Requirements:

  • Proven experience in leading high-performing teams in a customer-facing environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve customer complaints efficiently.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application, including your CV and a cover letter, to KHR - Recruitment Specialists. We look forward to hearing from you