Customer Support Team Lead

1 day ago

Sevenoaks, Kent, United Kingdom KHR - Recruitment Specialists Full time
Customer Support Team Leader

We are seeking an experienced Customer Support Team Leader to join our client team on a 1-year fixed-term contract. The successful candidate will be responsible for leading a team of customer support professionals, ensuring excellent service delivery to new and existing customers.

Key Responsibilities:
  • Lead and manage a team of customer support professionals to achieve performance targets and improve customer outcomes.
  • Develop and implement effective training programs to enhance team performance and customer service skills.
  • Collaborate with other departments to ensure seamless customer service delivery and identify opportunities for improvement.
  • Ensure compliance with company policies and procedures, and maintain accurate records of team performance and customer interactions.
Requirements:
  • Proven experience in managing high-performing teams, preferably in a financial services environment.
  • Strong interpersonal skills, with the ability to establish effective working relationships at all levels.
  • Ability to work under pressure, prioritize tasks, and meet deadlines.
  • Excellent communication and problem-solving skills, with a focus on delivering excellent customer service.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

As a Customer Support Team Leader with KHR - Recruitment Specialists, you will have the opportunity to work with a talented team of professionals, delivering exceptional customer service and driving business growth. If you are a motivated and experienced leader, we encourage you to apply for this exciting opportunity.

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