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HR Support Specialist
2 months ago
Job Summary
Hays Specialist Recruitment is seeking an experienced HR Support Specialist to join our team. As an HR Support Specialist, you will be responsible for providing administrative support to the HR department, including delivering first-line support to resolve learning and development queries and escalating as appropriate.
Key Responsibilities
- Deliver first-line support to resolve learning and development queries and escalate as appropriate.
- Improve and evolve the department's administrative processes, collaborating with customers and colleagues, maximising the use of available technology.
- Administer the induction process efficiently to ensure all new starters have an excellent experience.
- Administer the Learning Management System to ensure all staff have a positive learning experience and are up to date.
- Set up and administer new and updated regulatory training and new learning programmes for staff and managers, ensuring campaigns are rolled out in alignment with organisational priorities and in conjunction with relevant internal communications.
- Monitor and track attendance and completion of training for all employees and ensure reporting is completed by required deadlines for appropriate monthly and quarterly ET/SME reporting deadlines and concerns are escalated promptly and appropriately.
- Track and monitor all L&D budget spend, process invoices and escalate concerns or anomalies promptly and appropriately.
- Ensure that the department's processes and procedures are documented, easy to follow and to an auditable standard. Collaborate with the HR systems administrator to provide a comprehensive administrative support service, including supporting on projects.
Requirements
- Experience of providing an effective administration service to customers and colleagues, preferably in learning and development or similar service.
- Experience of delivering excellent customer service, supporting customers to self-serve, or signposting to other colleagues where appropriate.
- Experience of maintaining and improving systems and processes to an auditable standard in collaboration with colleagues and customers.
- Experience of working with sensitive and confidential data.
- Clear and accurate written communication skills for a range of correspondence, particularly regarding joining instructions and communications to promote learning opportunities.
- Ability to build rapport and trust with customers face to face and on the telephone.
- Ability to prioritise a busy workload to ensure L&D scheduling, reporting and other deadlines are met.
- Ability to work collaboratively and flexibly with HR, finance colleagues and customers to ensure positive outcomes.
- Proficient in Microsoft packages, including Excel, and confident in learning and maximising the use of in-house databases and systems.
What We Offer
Hays Specialist Recruitment offers a great team and flexible working environment.
