Customer Engagement Director

2 days ago


London, Greater London, United Kingdom COREcruitment Full time
Job Title: Customer Engagement Director

We are seeking a seasoned Customer Engagement Director to take ownership of customer relationship management efforts. The successful candidate will drive improvements in customer loyalty, frequency rates, average spend, propensity to refer, and lifetime value.

The ideal candidate has a strong background in CRM management, preferably in a high-growth startup or fast-paced environment. Expertise in CRM tools, platforms, and automation systems is essential.

The role involves designing and delivering innovative campaigns and promotions that improve customer satisfaction and drive results. The successful candidate will leverage Klaviyo (or similar marketing automation tools) to create and execute effective CRM campaigns.

  1. Leverage Klaviyo (or similar marketing automation tools) to create and execute effective CRM campaigns.
  2. Monitor, evaluate, and report on campaign performance, including KPIs like engagement rates, retention, revenue, and ROI.


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