Customer Engagement Director

3 weeks ago


London, Greater London, United Kingdom Griffin Fire Full time
Estimated Salary: £85,000 - £110,000 per annum. As a key member of the team at Clarion Events, you will have the opportunity to work on cutting-edge projects and drive business growth through the effective use of Microsoft Dynamics 365.

The ideal candidate will have previous experience managing Microsoft Dynamics 365 as a CRM lead or manager, with a passion for continuous learning and development.

About the Job:

This is an exciting opportunity to join our dynamic team as a Microsoft Dynamics 365 Product Lead, where you will be responsible for leading the implementation of Microsoft Dynamics 365 across our organisation.

You will be working closely with our Digital IT Director to develop and execute a roadmap for CRM implementation, defining project scope and milestones, and ensuring seamless integration of Microsoft Dynamics with other business systems and third-party applications.

Key Responsibilities:
  • Develop and implement a comprehensive CRM strategy aligned with our business goals and growth plans.
  • Manage the ongoing adoption and utilisation of Microsoft Dynamics 365 with our team.
  • Plan and oversee the implementation of Microsoft Dynamics 365 across other Clarion Digital sectors.
  • Ensure the quality and integrity of data within the CRM system through governance policies.
  • Manage security roles, permissions, and access control within the CRM platform.
  • Stay updated on industry trends and emerging technologies related to CRM and customer engagement.
What We Offer:
  • A competitive salary of £85,000 - £110,000 per annum.
  • A comprehensive benefits package including 25 days' holiday plus bank holidays, end of year wellbeing shutdown, celebration day off, summer hours, helping our world days, pension scheme, private medical insurance, health cash plan, wellbeing library, mentoring programme, subsidised café, season ticket loan, cycle to work schemes, free on-site gym and shower facilities, free eyesight tests, and free flu vaccination.
  • The opportunity to work on exciting projects and drive business growth through the effective use of Microsoft Dynamics 365.
  • A dynamic and supportive team environment.


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