Director of Customer Engagement

1 week ago


London, Greater London, United Kingdom Bitpace Full time

We are seeking an experienced Director of Customer Engagement to join our team at Bitpace. As a key member of our leadership team, you will be responsible for overseeing the customer onboarding process and ensuring a seamless and efficient experience for all new clients.

About the Role

The ideal candidate will have a deep understanding of cryptocurrency, blockchain technology, payments and the fintech industry, as well as excellent leadership and communication skills.

We offer a competitive salary range of $180,000 - $220,000 per annum, based on experience.

Key Responsibilities
  • Develop and manage a comprehensive onboarding program to ensure new customers are effectively integrated and understand how to use our crypto payment solutions.
  • Collaborate with Sales and Product teams to ensure a smooth handoff of new customers from sales to onboarding.
  • Track and analyse onboarding success metrics to identify areas for improvement and ensure customers are set up for long-term success.

Requirements:

  • Bachelor's degree in Business, Finance, or a related field.
  • Minimum of 5 years of experience in customer success, account management, or a related field.
  • Proven track record of driving customer success, satisfaction, and retention in a B2B environment.


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