Internal IT Engineer

4 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pepperjam Full time
About the Role

We are seeking an experienced Internal IT Engineer to join our team in Newcastle. As an Internal IT Engineer, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure, providing technical support to our end-users, and working closely with other teams to deliver IT services.

Key Responsibilities
  • Provide technical support to end-users, resolving issues and answering queries in a timely and professional manner.
  • Manage and maintain our IT systems and infrastructure, ensuring they are running efficiently and effectively.
  • Work closely with other teams to deliver IT services, including project management and coordination.
  • Develop and maintain technical documentation, including user guides and standard operating procedures.
  • Contribute to the development and implementation of IT policies and procedures.
  • Monitor and report on IT performance, identifying areas for improvement and implementing changes as necessary.
  • Collaborate with other teams to ensure IT services are aligned with business objectives.
Requirements
  • Experience in a helpdesk or IT support role, with a strong understanding of IT systems and infrastructure.
  • Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Ability to work independently and as part of a team, with a strong focus on customer service.
  • Experience with IT service management tools and technologies, including ticketing systems and service desk software.
  • Knowledge of IT security principles and practices, including data protection and compliance.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a talented team of professionals.
  • A chance to make a real difference in the success of our business.

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