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Internal IT Systems Engineer

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Partnerize Full time
About the Role

We are seeking a highly skilled and experienced IT professional to join our team as an Internal IT Systems Engineer. As a key member of our Technical Operations group, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.

Key Responsibilities
  • Provide technical support and guidance to internal stakeholders on IT-related matters.
  • Manage and maintain our IT infrastructure, including servers, networks, and applications.
  • Investigate and resolve technical issues and incidents in a timely and efficient manner.
  • Develop and implement standard operating procedures and technical documentation to ensure consistency and quality of support.
  • Collaborate with cross-functional teams to identify and implement process improvements and technical solutions.
  • Monitor and report on IT performance metrics and service level agreements.
  • Stay up-to-date with emerging technologies and trends in the IT industry.
Requirements
  • Proven experience in IT infrastructure management and technical support.
  • Strong knowledge of IT service management frameworks and processes.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Experience with IT service management tools and technologies.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Collaborative and innovative team culture.