Internal IT Engineer

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pepperjam Full time
About the Role

We are seeking a highly skilled and experienced Internal IT Engineer to join our team. As an Internal IT Engineer, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure, providing technical support to our employees, and collaborating with cross-functional teams to drive business growth.

Key Responsibilities
  • Provide technical support to employees, resolving issues and answering questions related to IT systems and infrastructure.
  • Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless integration of IT systems with business operations.
  • Develop and maintain technical documentation, ensuring accurate and up-to-date information is available to employees and stakeholders.
  • Participate in incident management, troubleshooting, and problem-solving to ensure minimal disruption to business operations.
  • Stay up-to-date with industry trends, best practices, and emerging technologies, applying this knowledge to drive innovation and improvement within the organization.
Requirements
  • Proven experience in IT support, infrastructure management, or a related field.
  • Strong technical skills, including knowledge of Windows, Microsoft infrastructure, and MDM/UEM systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with a focus on analytical thinking and creative problem-solving.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and certification programs.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

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