Internal IT Systems Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Partnerize Full time

About the Role

We are seeking an experienced Internal IT Engineer to join our team at Partnerize. As an Internal IT Engineer, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure, providing technical support to our end-users, and working closely with other teams to deliver high-quality IT services.

Key Responsibilities

  • Provide technical support to end-users, resolving issues and answering queries in a timely and professional manner.
  • Work closely with other teams to deliver high-quality IT services, including infrastructure, applications, and security.
  • Monitor and maintain our IT systems and infrastructure, ensuring they are running smoothly and efficiently.
  • Investigate and resolve technical issues, working with other teams and vendors as necessary.
  • Develop and maintain technical documentation, including user guides and standard operating procedures.
  • Contribute to the development and implementation of IT policies and procedures.
  • Work with the IT team to identify and implement process improvements.
  • Provide training and support to other teams on IT systems and processes.
  • Manage and monitor IT support tickets, ensuring they are resolved within contractual SLAs and internal OLAs.
  • Contribute to post-incident root cause analysis meetings and take ownership of improvement ideas.

Requirements

  • Experience in a help/service desk support role managing service requests in a ticketing system.
  • Experience of end-user technical support, resolving customer issues in a timely manner.
  • Experience supporting end-user Windows devices.
  • Experience managing Microsoft infrastructure.
  • Knowledge of MDM/UEM systems.
  • Working to deadlines with planning and organisational skills.
  • Excellent written and verbal communication skills.
  • Experience maintaining and supporting the following platforms - Google Workspace, Office365, Azure Active Directory, Slack & Zoom.

Desirable Skills

  • Keen interest in technology.
  • Experience of Service Management Tools.
  • Experience supporting end-user Mac devices.
  • Experience of PowerShell.
  • Experience or knowledge of Asset management.
  • Experience or knowledge of Stock control.
  • Good understanding and basic management of office networks, both wired and wireless.
  • Experience of managing a VPN service for remote connectivity.
  • Awareness of end-user and device security policies and framework.
  • Knowledge or experience of the following platforms - Jamf Pro, Microsoft Intune, Snipe-IT, Atlassian Jira/Jira Service Desk/Confluence, ZenDesk, LastPass, Hubspot & Sophos Endpoint Security.

Benefits

  • 25 days holiday in addition to bank holidays.
  • Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment.
  • 5 extra 'Partnerize Parental Days' each year.
  • Private Medical Insurance through Bupa.
  • Enhanced pension contributions.
  • Cycle to Work scheme.
  • Eye Care Vouchers.
  • Life Assurance.
  • Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program.
  • Regular company events and activities.


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