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Internal IT Engineer

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pepperjam Full time
About the Role

We are seeking an experienced Internal IT Engineer to join our team in Newcastle. As an Internal IT Engineer, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure, providing technical support to our end-users, and working closely with other teams to deliver IT services.

Key Responsibilities
  • Provide technical support to end-users, resolving issues and answering queries in a timely and professional manner.
  • Work closely with other teams to deliver IT services, including infrastructure, applications, and security.
  • Monitor and maintain IT systems and infrastructure, ensuring they are running efficiently and effectively.
  • Investigate and resolve technical issues, including major incidents.
  • Develop and maintain technical documentation, including user guides and standard operating procedures.
  • Work with the IT team to identify and implement process improvements.
  • Provide training and support to other teams on IT systems and processes.
Requirements
  • Experience in a helpdesk or technical support role, managing service requests in a ticketing system.
  • Experience supporting end-user Windows devices and managing Microsoft infrastructure.
  • Knowledge of MDM/UEM systems and experience with PowerShell.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • 25 days holiday in addition to bank holidays.
  • Enhanced parental leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment.
  • Private medical insurance through Bupa.
  • Enhanced pension contributions.
  • Cycle to work scheme.
  • Eye care vouchers.
  • Life assurance.
  • Enhanced wellness program including access to EAP, wellness coaching, and wellness Fridays program.