Customer Retention Specialist

3 weeks ago


Ivybridge, Devon, United Kingdom SUEZ Full time

At SUEZ, we're committed to delivering exceptional service to our customers. As a Customer Retention Specialist, you'll play a crucial role in ensuring timely resolutions and retention of our valued customers. Your primary responsibility will be to proactively manage the 'customer at risk' process, identifying potential churn and developing strategies to mitigate it.

We're looking for someone with formidable customer service experience and skills, who can effectively liaise with internal stakeholders and external clients to resolve issues promptly. You'll also be responsible for promoting our services and supporting the retentions team during upselling campaigns.

Your expertise will be essential in managing the three-month handover of accounts from FSE to the retentions team, keeping up-to-date with current costs and prices required for collection services. This will enable you to provide seamless support to both the retentions team and customers, ultimately strengthening our relationship with them.

We estimate the salary for this position to be around $60,000 - $80,000 per year, depending on location and experience.

Besides your remuneration, you'll enjoy a range of benefits, including opportunities for development, wide-ranging perks, and rewards that reflect your hard work.



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