Foreign Exchange Specialist

About the Role:

Travelex, a leading provider of foreign exchange services, is seeking an experienced and customer-focused individual to join our team as a Foreign Exchange Specialist at our Tesco Ivybridge Lee Mill location.

Job Summary:

We are looking for someone who can provide exceptional customer service and support to our retail customers with their foreign exchange needs. As a Foreign Exchange Specialist, you will be responsible for processing foreign exchange transactions accurately and efficiently, while also providing advice and guidance on Travelex products and services.

Responsibilities:

• Nurture and form relationships with customers to gain a better understanding of their travel and currency requirements
• Establish yourself as a trusted advisor, providing support and advice on great Travelex products and services
• Engage with customers to process all foreign exchange transactions accurately and efficiently
• Deliver on key performance goals both procedural, operational, and customer-focused
• Utilize your keen eye for detail to process daily online FX requests and deliveries
• Implement best practice legal and regulatory standards and adhere to Travelex compliance procedures

Requirements:

• Numerically proficient – You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and covering vast amounts of currency regularly
• IT proficient – You'll be dealing with computers and in-house till systems and ordering systems throughout the day
• Great communicator – You'll find talking with people and building relationships comes naturally to you
• Desire to succeed – You'll have the drive and vision to want to make a difference, enjoy what you do, care about the impact you have, and the way you make people feel

What We Offer:

• A competitive salary of £12.50 per hour + monthly bonus
• A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances
• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing
• A wide range of employee discounts provided by Bravo Benefit
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
• 25 days holiday (pro-rata), bank holidays, and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
• Pension with a great Pension Provider – Scottish Widows