Customer Service Representative

1 day ago


Hertfordshire, United Kingdom Warner Leisure Hotels Full time

Warner Leisure Hotels - A Great Place to Work

We're looking for a talented Contact Centre Advisor to join our team at Warner Leisure Hotels, a leading hospitality brand in the UK. As a Contact Centre Advisor, you'll play a crucial role in providing excellent customer service to our guests, helping them to find their perfect holiday.

About the Role

We're seeking a motivated and enthusiastic individual who can demonstrate great listening skills, a problem-solving attitude, and a passion for delivering exceptional customer experiences. Your goal will be to create rewarding relationships with our guests, providing informative and accurate advice and guidance to help them find the perfect holiday.

Key Responsibilities

  • Provide exceptional customer service to our guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Use your product knowledge to provide tailored recommendations and advice to our guests, helping them to find their perfect holiday.
  • Work collaboratively with our team to achieve sales targets and deliver excellent customer experiences.
  • Stay up-to-date with our product offerings and promotions, using this knowledge to provide our guests with the best possible advice and guidance.

What We Offer

We're proud to offer a range of benefits to our employees, including:

  • 70 hours holiday
  • Ability to purchase further holiday allowance through our Holiday Buy Scheme
  • Hybrid working via our Warner offices located in Hemel Hempstead
  • 20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays
  • Additional earning potential through the Annual Bonus Scheme
  • Access to fantastic discounts offers with many national brands and retailers through our 'My Bourne Hub' page
  • Access to use the Company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events
  • A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level
  • Immediate access to Well-being support through our EAP provider and team pages

About Warner Leisure Hotels

At Warner Leisure Hotels, we're passionate about delivering exceptional customer experiences and creating memorable breaks for our guests. We're a member of the award-winning Bourne Leisure family, with a rich history dating back to 1932. We're committed to nurturing a fully inclusive, diverse, and equitable workplace where every employee feels valued and supported.



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