Medical Office Coordinator

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom One Medical Group Full time
About the Role:

At Great Western Medical Practice, we are seeking a skilled and compassionate Patient Navigator/Receptionist to provide exceptional patient care and administrative support. As a key member of our front-of-house team, you will be the first point of contact for our patients and visitors, utilizing your excellent communication and interpersonal skills to deliver a positive and welcoming experience.

Key Responsibilities:

• Greet patients and visitors, checking them in and advising them of their appointments
• Provide assistance to the clinical team and project a friendly image to patients and other visitors
• Utilize the phone to handle heavy traffic, divert calls, and take messages as appropriate
• Sort, review, and distribute incoming internal mail and process outgoing mail
• Scan and attach patients' data to their electronic records and maintain the reception area in a tidy and organized manner
• Receive and distribute incoming deliveries, opening and distributing accordingly
• Complete surgery administration tasks, including registrations and deductions

Requirements:

• Desirable experience as a patient navigator or in a similar role
• Excellent IT skills and the ability to work accurately and methodically
• Friendly, welcoming, and patient demeanor, with good communication and organizational skills
• Ability to work with all types of people and follow instructions and procedures

About OneMedical Group:

OneMedical Group is a leading healthcare provider committed to delivering exceptional patient care and improving lives. Our mission is to 'Improving Lives' and we are dedicated to reducing health inequalities and promoting equality of opportunity. We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care can thrive.

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