Housing Liaison Specialist

2 weeks ago


Hackney, United Kingdom Kinovo Group plc Full time

Kinovo Group plc Overview

We are a leading UK provider of specialist property services, offering electrical, mechanical, building repair and maintenance, as well as construction services. Our three long-established and complementary subsidiaries - Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd - enable us to deliver safe and sustainable property solutions.

Job Summary

This Resident Liaison Officer role supports our business in achieving and surpassing its KPIs by fostering positive relationships among residents, subcontractors, client representatives, and management teams. The successful candidate will have previous experience in an RLO capacity or customer service facing role within the social housing sector, with excellent interpersonal and relationship building skills.

About the Role

  • You will act as the central point of contact for residents regarding assigned contracts, ensuring open and effective communication at all times.
  • You will address complaints promptly and effectively, ensuring all parties are satisfied whilst maintaining thorough documentation.
  • You will prepare detailed weekly reports on ongoing works for the Contracts Manager, coordinating with relevant staff as needed.

Requirements

  • Previous experience in an RLO capacity or customer service facing role within the social housing sector.
  • Excellent interpersonal and relationship building skills.
  • Negotiation and leadership skills to resolve complaints/queries quickly and efficiently.

Salary and Benefits

The salary for this role is approximately £32,000 per annum, depending on experience. In addition to a competitive salary, you will receive annual appraisals and pay reviews, an annual bonus scheme, and 32 days of paid annual leave.



  • Hackney, United Kingdom Kinovo Group plc Full time

    Kinovo Group plc is a leading UK provider of specialist property services, offering a range of services, including electrical, mechanical, building repair and maintenance, as well as construction services. Our commitment to delivering exceptional property services has earned us a reputation as a trusted partner for our customers.About the RoleThis Housing...


  • Hackney, United Kingdom Kinovo Group plc Full time

    About Kinovo Group plcKinovo Group plc is a leading UK provider of specialist property services, committed to delivering safe and sustainable property solutions. We operate through three long-established and complementary subsidiaries: Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd.Housing Liaison Specialist Job DescriptionThis role will focus on...


  • London Borough of Hackney, United Kingdom One Housing Group Full time

    **Specialist Support Worker** At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life. Our Homelessness and prevention team is vital to helping us deliver on this vision. We work to transform the life experience of people...


  • Hackney, United Kingdom Kinovo Group plc Full time

    At Kinovo Group plc, we are committed to delivering exceptional property services to our customers. As a leading provider of specialist property services in the UK, we offer a range of services, including electrical, mechanical, building repair and maintenance, as well as construction services.Job DescriptionThis Contracts Management Specialist role will...


  • Hackney, United Kingdom Sanctuary Personnel Ltd Full time

    Sanctuary Personnel Ltd, a pioneering recruitment agency, is seeking an experienced Team Leader for a permanent position in our Residential home in Hackney. This role comes with a competitive salary of £34,120.About Our CompanyWe create places for people to call home and provide support to help them live well. Our Homelessness and Prevention team is...


  • Hackney, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    Clinical responsibilities Assessment and management of children attending CEA (including resus), observation area, and those admitted to the Starlight inpatient unit Liaison with other hospitals regarding transfer of patients to specialist units Working with ward and community nurses to support ambulatory services Child protection cases that present to CEA....


  • Hackney, United Kingdom Kinovo Group plc Full time

    About Kinovo Group plcKinovo Group plc is a leading provider of specialist property services, delivering safe and sustainable solutions to customers across the UK.We operate through three long-established subsidiaries: Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd. Our business model focuses on providing comprehensive services, including electrical,...


  • Hackney, United Kingdom Deekay Technical Full time

    1. To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. - 2. To undertake all administrative work associated with the ordering and tracking of repairs works...


  • Hackney, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    Paediatrics Registrar (Clinical Fellow ST4 - Registrar Equivalent) Would you like to join an enthusiastic team of doctors and nurses working within a friendly and well established paediatric unit in an exciting area of London? A 12 month post is available in London for an experienced senior Clinical Fellow (ST4 - Registrar) in Paediatrics to start as soon...

  • Support Officer

    6 months ago


    Hackney, United Kingdom The Riverside Group Full time

    **Job Title**:Support Officer **Contract Type**:Perm **Salary**:£27,343 per annum **Working Hours**:37.5 **Working Pattern**:Rota shifts 7.30am-10.00pm Monday to Sunday, working 1 weekend in 4 **Location**:Hackney Young People, Hackney **The difference you will make as a Support Assistant** You will be key in the day-to-day running of one of our supported...


  • Hackney, United Kingdom Kinovo Group plc Full time

    Welcome to Kinovo Group plc, a leading provider of specialist property services in the UK. We are currently seeking a Property Services Coordinator to join our team.About UsKinovo Group plc is a pioneering company that offers a range of services, including electrical, mechanical, building repair and maintenance, as well as construction services. Our three...


  • Hackney, United Kingdom Swan Family Centres Limited Full time

    **Ensure the smooth running of the Private referral service by ensuring high standard of duties.** **General** - Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities - Maintain at all times strict confidentiality of information relating to any sensitive...

  • Support Officer

    6 months ago


    Hackney, United Kingdom The Riverside Group Full time

    **Job Title**:Support Officer **Contract Type**:Permanent **Salary**:£27,343 per annum **Working Hours**:37.5 per week **Working Pattern**:7 day rolling rota. 9-6pm, 1-9.30pm, and sleep in: 1-11pm, sleep until 8am, work 8am-3pm. **Location**:Salvesen House, Hackney **The difference you will make as a Support Officer** We believe in providing care and...


  • Hackney, United Kingdom EdEx - Education Recruitment Full time

    Job Description Inclusion Support Assistant Q - Are you a Graduate looking to begin your career supporting Young People? An exceptionally high-achieving Secondary School are looking for an Inclusion Support Assistant, to help embody their ethos of "creating not only a school, but a community of pupils, parents and teachers brought together by their shared...

  • Document Controller

    6 months ago


    Hackney, United Kingdom Equans Full time

    **Domain**: Construction/Commercial - **Contract type**: Permanent - **Schedule**: Full-Time - **EQUANS is looking for a Document Controller to join our team in London on a permanent, full time basis. On offer is a competitive salary and benefits package.** To ensure that all documents, both hard copy and electronic are filed correctly, that they are up to...

  • Prison Inreach Worker

    6 months ago


    Hackney, United Kingdom Turning Point Full time

    **Job Introduction**: At Turning Point we provide services across the whole country which delivers end to end drug and alcohol treatment and support, family services, housing advice and support for those in contact with the criminal justice system, needle exchange system, and custody outreach. We are a specialist in delivering whole treatment system...

  • Operational Supervisor

    3 months ago


    Hackney, United Kingdom Kinovo Group plc Full time

    Who We Are and What We DoKinovo plc is a leading UK provider of specialist property services, offering electrical, mechanical, building repair and maintenance, as well as construction services. We operate through three long-established and complementary subsidiaries: Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd. We lead in delivering safe and...


  • Hackney, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    Homerton Healthcare is looking to appoint a Clinical Fellow in Same Day Emergency Care (SDEC) with a specialty interest. The post holders will be asked to commit to fixed term posts of 6-12 months. The postholder will work within the Acute Medical Department, as well as being given dedicated time within your rota pattern (approximately 2 clinical sessions...

  • Personal Advisor

    2 weeks ago


    Hackney Central, United Kingdom Service Care Solutions Full time

    Leaving Care Personal Advisor Service care Solution are currently recruiting for a Leaving Care Personal Advisor in Hackney. The Leaving Care Personal Advisor role involves working together with the Virtual School, accommodation providers and PMU to ensure that care leavers are supported and prepared for independence. Good engagement and organisational...

  • Volunteer Caseworker

    6 months ago


    Hackney, United Kingdom SSAFA Full time

    This role covers Hackney and surrounding areas. Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you. **What is a Caseworker?** Caseworkers visit clients to work out what type...