Housing Liaison Specialist
2 weeks ago
Kinovo Group plc Overview
We are a leading UK provider of specialist property services, offering electrical, mechanical, building repair and maintenance, as well as construction services. Our three long-established and complementary subsidiaries - Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd - enable us to deliver safe and sustainable property solutions.
Job Summary
This Resident Liaison Officer role supports our business in achieving and surpassing its KPIs by fostering positive relationships among residents, subcontractors, client representatives, and management teams. The successful candidate will have previous experience in an RLO capacity or customer service facing role within the social housing sector, with excellent interpersonal and relationship building skills.
About the Role
- You will act as the central point of contact for residents regarding assigned contracts, ensuring open and effective communication at all times.
- You will address complaints promptly and effectively, ensuring all parties are satisfied whilst maintaining thorough documentation.
- You will prepare detailed weekly reports on ongoing works for the Contracts Manager, coordinating with relevant staff as needed.
Requirements
- Previous experience in an RLO capacity or customer service facing role within the social housing sector.
- Excellent interpersonal and relationship building skills.
- Negotiation and leadership skills to resolve complaints/queries quickly and efficiently.
Salary and Benefits
The salary for this role is approximately £32,000 per annum, depending on experience. In addition to a competitive salary, you will receive annual appraisals and pay reviews, an annual bonus scheme, and 32 days of paid annual leave.
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